FEVI SYAIFOELIDA; M.A.M MEGAT HAMDAN; A.A FIKRY; M.R EQWAN; ISZMIR NAZMI. The Qualitative Measurement towards Organizational Behaviour by using Kano Method, CRM and ServQual. International Journal of Engineering and Management Research, [S. l.], v. 9, n. 6, p. 91–97, 2019. DOI: 10.31033/ijemr.9.6.16. Disponível em: https://ijemr.vandanapublications.com/index.php/ijemr/article/view/324. Acesso em: 3 jul. 2024.