DEX – Digital Employee Experience at Digital Workplace; Challenges and Strategic Implications for Organization Practicality

Abstract

Digital Employee Experience (DEX) refers to the experience of employees while interacting with the workplace technology, digital tools, information technology systems and infrastructure. The experience is not only focusing the technology infrastructure and applications, but also mainly focusing on the intuitiveness, supportiveness and efficiency of the technology tools in helping the employees performing everyday duties and tasks. The study plans to discuss the employee experience in the digital workplace and its importance for efficient organization functioning and to discuss the practicality of the organizations in challenges. There are a few studies has dealt with DEX in a qualitative way of discussion. This study applied qualitative approach using literature survey method to collect the existing literatures related to DEX and sustainable digital workplace for sustainability of the organizations. The study adopted qualitative literature review content analysis using summative method for discussing and reporting. The study explored the digital workplace tools for Collaboration and communication – Slack, Google Hangouts, Face book in workplace, for Project Management – Base camp, Asana, Trello, Write, for Remote Desktop – AnyDesk, Chrome Remote Desktop, Remote PC, for Time Management –Toggl, Clockify, Harvest, for Screen Sharing and recording –Team Viewer, Screen leap, Join .me,  for Video Conferencing & Tele working – Skype, Zoom, Cisco Webex, and for Cloud Storage - Google Drive, Google Docs, Dropbox, One Drive. The study identified challenges like integrating business needs with business operations and functions, techno stress among employees, competence needs, security issues, Tele – working technological issues and lack of end user experience among employees. Further it discussed the implications for DEX are Setting the infra-structure, Tele-working necessary model equipment, Creating Positive DEX by streamlining digital tools and updates, Provision of end user experience to employees and competency needs among employees.