A Study on the Role of Fintech Adoption on Employee Engagement in NBFCs: Challenges and Opportunities
DOI:
https://doi.org/10.5281/zenodo.18029458Keywords:
Fintech Adoption, Employee Engagement, Non-Banking Financial Companies (NBFCs), Digital TransformationAbstract
In the Indian financial services industry, fintech has become a disruptive force, with non-banking financial companies depending more and more on digital technologies to improve productivity, reach, and competitiveness. This study looks at how fintech adoption affects employee engagement in Indian NBFCs, focusing on adoption trends, implementation difficulties, and engagement-related prospects. The study, which employs a conceptual and descriptive research approach, is founded on a methodical thematic examination of pertinent secondary literature on employee engagement, fintech, and digital transformation. The results show that the adoption of fintech alters work procedures and employee responsibilities, which in turn affects engagement through modifications to job descriptions, skill requirements, and work experiences. While fintech provides chances for job enrichment, learning, and enhanced performance, it also introduces new issues such as uneven digital preparation, technostress, and aversion to change. The study found that fintech improves employee engagement when combined with excellent training, communication, and human-centered change management. The report concludes by underlining the need of NBFCs aligning technological initiatives with staff development, as well as proposing further empirical research to investigate employee-centric outcomes of fintech adoption across varied organizational contexts.
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