Assessing KPI Shifts After Zamtel’s Passive Infrastructure Handover to Infratel
DOI:
https://doi.org/10.31033/IJEMR/16.2.2026.1905Keywords:
Passive Infrastructure, Network Performance, Ownership Transfer, Telecommunications Policy, KPI Analysis, ZambiaAbstract
The separation of passive and active telecommunications infrastructure has emerged as a key policy strategy for improving network efficiency and expanding digital access in developing economies. In Zambia, the transfer of passive infrastructure from Zamtel to Infratel provides an opportunity to assess how such reforms relate to measurable network outcomes. Post-transfer changes in network performance are examined using a convergent mixed-methods design integrating customer survey data (n = 400), staff interviews (n = 10), and ZICTA performance reports (2020–2023), contextualized with pre-transfer benchmarks. The analysis distinguishes between objective technical indicators and user perception metrics. The results indicate improvements in network availability and reductions in service interruptions, alongside statistically significant associations between KPI measurement, network reliability, and overall performance (R² = 0.709). These relationships are interpreted as post-transfer associations rather than causal effects, given concurrent sector developments such as 4G expansion and regulatory interventions. Overall, the findings highlight the importance of structured implementation, regulatory coordination, and continuous performance monitoring in infrastructure restructuring, and offer evidence-based insights for telecommunications policy and infrastructure governance in developing markets.
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