Determinants of Intention to use Mobile Payment Services: A Systematic Literature Review
DOI:
https://doi.org/10.31033/IJEMR/16.3.2026.1914Keywords:
Mobile Payment Services, Behavioral Intention, Continuance Intention, Adoption IntentionAbstract
As we know that mobile payment services has gained a significant importance in this world. Whether it is tier one city or any town or village, mobile payment services is proving out to be a useful solution for everyone, be it a businessman or a consumer, mobile payment services (MPS) is standing out to be a convenient option for both. It is not just making our life easy but has been equally contributing towards financial inclusion on a large scale. And mobile payment services has gained importance post COVID 19 significantly, so this research article has chosen the time period of post the pandemic. Hence, this study has conducted a systematic literature review (SLR) to study the determinants of intention to use mobile payment services (MPS), where the construct “intention to use” has been broken into three parts: intention to use MPS, continuance intention to use MPS and adoption intention of MPS. Using PRISMA technique and choosing a timeframe of year 2020 to 2026, systematic review has been done. It has identified the research gap by finding out the key factors behind the usage of the mobile payment system. Significant determinants of usage intention of mobile payment services have been discussed in this paper. Future researchers may conduct location specific studies. Findings of the study can help the providers of mobile payment services to develop their applications constructively.
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Copyright (c) 2026 Chayanika Saha, Dr. Priyanka Bhaskar
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