A Study on Enhancing Government Efficiency and Public Trust: The Transformative Role of Artificial Intelligence and Large Language Models

Authors

  • Hao Qin Independent Researcher, CHINA
  • Zhi Li Independent Researcher, CHINA

DOI:

https://doi.org/10.5281/zenodo.12619360

Keywords:

AI Ethics, Artificial Intelligence, Governance, Large Language Model

Abstract

This paper examines the transformative potential of Artificial Intelligence (AI), specifically Large Language Models (LLMs), in enhancing government efficiency and public sector service delivery. By integrating AI into various governmental functions such as automated administrative tasks, public safety, resource management, citizen services, policy development, and fraud detection, governments worldwide can significantly streamline operations, improve decision-making, and enhance citizen engagement. Detailed potential case studies from the United States’ IRS and local government agencies like SSA illustrate the successful implementation of AI, demonstrating its substantial benefits in operational efficiency and public satisfaction. The study concludes with strategic recommendations for further AI adoption, emphasizing the importance of robust governance, continuous technological investment, workforce training, and maintaining public trust. This research underscores AI's critical role in modernizing government functions and fostering a more responsive and inclusive public service landscape.

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Published

2024-06-29

How to Cite

Hao Qin, & Zhi Li. (2024). A Study on Enhancing Government Efficiency and Public Trust: The Transformative Role of Artificial Intelligence and Large Language Models. International Journal of Engineering and Management Research, 14(3), 57–61. https://doi.org/10.5281/zenodo.12619360

Issue

Section

Articles